Shipping Policy

Last updated: 08/15/2026

1. Overview
This policy explains how Top Churn LLC ("Top Churn," "we," "us") ships orders, and how returns and damage claims work. It applies to purchases made through our website and, where noted, our online store. By placing an order, you agree to the terms below.

2. Order Processing
Orders are typically processed within 1–3 business days. Parts, ingredients, and supplies usually ship first; machines are scheduled with a freight carrier and may take longer to dispatch. You'll receive tracking information by email once your order ships. Orders are not shipped or delivered on weekends or holidays.

3. Shipping Methods

Machines ship by freight (LTL) carrier, typically on a pallet with liftgate and appointment delivery available on request.
Parts, ingredients, and supplies ship by standard small-parcel carriers.
Shipping costs are calculated at checkout or quoted based on destination, weight, and service level. Machine freight may be quoted separately.

4. Delivery Times
Delivery timelines are estimates, not guarantees, and depend on the carrier, destination, and product availability. Freight deliveries are scheduled directly with the carrier. We are not responsible for delays caused by carriers, weather, customs, or events outside our control.

5. Shipping Rates & Free Shipping
Shipping rates are shown at checkout or provided in your quote. Any free-shipping or promotional offers apply only as described at the time of purchase and may exclude freight, oversized items, or certain regions.

6. Inspecting Your Machine on Delivery (Important)
Because machines ship by freight, you must inspect the shipment before signing for it. If you see any damage to the packaging or the machine:

Note the damage on the carrier's delivery receipt before signing.
Take photos of the packaging and the machine.
Report the damage to us in writing within 48 hours of delivery at info@topchurn.com.
Signing for a shipment without noting visible damage may limit your ability to file a freight-damage claim.

7. Shipping Restrictions
We currently ship within the United States. Some oversized or hazardous items may have shipping restrictions. International or freight-forwarded orders may be arranged case by case — contact us before ordering. P.O. boxes cannot receive freight shipments.

8. Returns — Machines
Unused machines in original condition and packaging may be eligible for return within 30 days of delivery. Returns must be authorized by us in advance (an RMA). A restocking fee and return freight may apply, and any original shipping cost is non-refundable. Machines that have been used, installed, or are not in resalable condition are not eligible for return.

9. Returns — Parts, Ingredients & Supplies
Unused, unopened parts and supplies may be returned within 30 days with prior authorization; restocking fees may apply. Ingredients and consumable food items are non-returnable for food-safety reasons unless they arrive damaged or defective.

10. Damaged or Defective Items
If an item arrives damaged or defective (outside the freight-damage process in Section 6), contact us within a reasonable time with photos and your order number, and we'll arrange a replacement, repair, or refund as appropriate. Machine issues after delivery are handled under the 2-year warranty described in our Terms & Conditions.

11. Refunds
Approved refunds are issued to the original payment method after we receive and inspect the returned item. Please allow time for your bank or card issuer to post the refund. Restocking fees, return freight, and original shipping (where applicable) are deducted from the refund.

12. How to Start a Return or Claim
Email info@topchurn.com with your order number, the item(s) involved, and photos where relevant. We'll respond with next steps and, if eligible, a return authorization.

13. Contact
Top Churn LLC · 2801 Technology Drive, Suite 127, Plano, TX 75074 · info@topchurn.com · (469) 434-4286