Refund Policy
Last updated: 08/15/2026
1. Overview
This Refund & Return Policy explains how returns, refunds, exchanges, and cancellations work for orders placed with Top Churn LLC ("Top Churn," "we," "us"). By placing an order, you agree to these terms. Shipping and freight-damage procedures are covered in our separate Shipping Policy.
2. Return Eligibility
To be eligible for a return, an item must be unused, in its original condition, and in its original packaging, and the return must be authorized by us in advance (a Return Merchandise Authorization, or RMA). Returns are generally accepted within 30 days of delivery. Items returned without an RMA, or outside the return window, may be refused or subject to additional fees.
3. Machines
Unused machines in original condition and packaging may be returned within 30 days with an approved RMA. A restocking fee and return freight may apply, and original shipping costs are non-refundable. Machines that have been used, installed, or are not in resalable condition are not eligible for return. Machine issues that appear after use are handled under the 2-year limited warranty described in our Terms & Conditions, not as a return.
4. Parts & Supplies
Unused, unopened parts, accessories, and supplies may be returned within 30 days with an approved RMA. A restocking fee may apply. Items that have been installed or used are not eligible for return.
5. Ingredients (Non-Returnable)
For food-safety reasons, ingredients and consumable items are non-returnable unless they arrive damaged or defective. If an ingredient arrives damaged, contact us within a reasonable time with photos and your order number.
6. Non-Returnable Items
The following are not eligible for return: used or installed machines and parts; opened ingredients or consumables; custom, special-order, or clearance items; and gift cards.
7. How to Start a Return
Email info@topchurn.com with your order number, the item(s) you wish to return, and the reason. If your return is approved, we'll send an RMA and return instructions. Please do not send items back before receiving an RMA — unauthorized returns may not be accepted.
8. Refunds
Once we receive and inspect your return, we'll notify you whether your refund is approved. Approved refunds are issued to the original payment method. Restocking fees, return freight, and original shipping (where applicable) are deducted from the refund. Please allow additional time for your bank or card issuer to post the refund to your account.
9. Exchanges
We replace items only if they are defective, damaged, or the wrong item was sent. If you need to exchange an item for the same product, email us at info@topchurn.com.
10. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within a reasonable time (for freight-shipped machines, follow the inspection and 48-hour reporting steps in our Shipping Policy). Include your order number and photos, and we'll arrange a replacement, repair, or refund as appropriate at no additional shipping cost to you.
11. Order Cancellations
You may request to cancel an order before it ships by contacting us as soon as possible. Once an order has shipped — particularly a freight machine — it is treated as a return and subject to this policy. Custom or special-order items may not be cancellable once production or procurement has begun.
12. Late or Missing Refunds
If you haven't received an approved refund within the expected time, first check with your bank or card issuer, as processing times vary. If you've done this and still have not received your refund, contact us at info@topchurn.com.
13. Contact
Top Churn LLC · 2801 Technology Drive, Suite 127, Plano, TX 75074 · info@topchurn.com · (469) 434-4286